Satellite system care - 0844 8000 405 - refunded!
Back in August 2012, I posted about an elderly neighbour of mine, whom was misled by Satellite system care, portraying that they were taking over from sky, for the repair and maintainence of sky equipment.
(You can read the full post here - http://www.frugalways.co.uk/life.php/satellite-system-care-0844-8000405 )
After discussions with their "Sales" office, Satellite system care were adamant that they had not misled my neighbour in their cold call sales process, despite taking all her remaining money out of her account for the next two weeks.
A few more attempts were made to contact them directly, my neighbour received no reply.
My neighbour then became even more distraught, after promises made by her bank, Natwest, were not honoured and her promised visa chargeback was refused.
This, despite the facts that SSC were being investigated by the bank's own fraud department, they were selling insurance while not registered with the Financial services authority (FSA), their website had been removed from public view, no answer/reply on the phone lines, etc.
Several promises by Natwest later - things like a form will be sent out, but took four attempts over two weeks to get a simple form - finally we managed to get someone higher up to have a look at the case again.
As it stood my neighbour was getting nothing from satellite system care, nothing from natwest and was Â£175 out of pocket.
After more weeks of filling forms and sending emails and phone calls, unanswered questions on twitter, my neighbour came back to me saying she suddenly had extra money in her account, had I heard anything?
Today, it gives me great pleasure to tell you, that my neighbour has a huge smile on her mush.
Natwest staff informed her that Satellite system care have refunded her money in full!
Why this has happened or how, I have no idea.
Satellite system care said they would not refund.
Satellite system care said they only ever refunded by cheque and never straight back to a bank account.
Natwest have said they will not issue a visa chargeback.
Neither satellite system care or Natwest, have been in touch with my neighbour or myself for weeks.
Out of the blue, the money has been magically paid back.
Once again, if your receive cold calls, put the phone down on them. Save yourself a lot of trouble.
My elderly neighbour has had to learn this through an experience that really did upset her. Don't you be the same!
Still beware, active scam April 2016
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