Comment from: Mrdirectline [Visitor]
Mrdirectline

The reason your ncd shows 6years is because the max ncd directline offer is 5 years, so when you set up your new policy online you would have stated you have max 5years ncd, then when your policy came for renewal it turned to 6years ncd , if you ring directline and ask them to manually calulate your ncd including your previous policy they will send you a letter confirming your 14years ncd . You just have to ask them

26/08/10 @ 11:58
Comment from: [Member]
Value hunter

I did ask them, twice!
The first time they sent out a letter stating exactly the same reduced years no claims as they put on the renewal letter.
The second time I phoned them, they conceded after investigating, that I was correct and then proceeded to spout the usual Direct line verbal diarrhea…
“most other car insurance companies wont apply your no claims discount for more than 5 years” blah blah blah.
Fact is other car insurance companies do use more than 5 years no claims to work out customer discounts, and since when did direct line advisors suddenly become such experts in what other companies are doing?

The direct line advisor promised me faithfully, that the correct number of total no claims bonus accrued, would be put in a letter and sent out.
They assured me that it would take 2-3 days… as is normal with direct line, its been over a week and still no sign of the letter confirming this.
Utterly useless they are.

26/08/10 @ 13:03
Comment from: BJR [Visitor]
BJR

I had the same experience with Direct Line over an annual travel insurance policy.
I’ve been with them for years and they sent a renewal notice for £290 for a family of four, which seemed a bit excessive.
I logged on to their site and discovered that as a new customer I could get the same cover for £200, so I called and was advised to take up the ‘new customer’ policy rather than renew.
Needless to say I went elsewhere - eventually paying £130…

24/09/10 @ 11:30
Comment from: [Member]
Value hunter

I would go even further, there is a clear case of discrimination here, yet the quangos that were set up to protect us will do nothing about it.

Why should one customer be allowed to buy a product or service from a company and pay a different price to another customer for exactly the same product?

The amount of times I hear that an existing customer, without any claims, is being charged more than a new customer, if only I had a pound for each one…

25/09/10 @ 11:04
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