Categories: "Bad business"

Eon - smart key meters - cost customers more money

In my experience, when a company "make things easier for customers" there, always and without exception, is an increase in cost to the customer somewhere along the line. Example 1 - The lovely new "easier to understand" British Telecom quarterly bill -… more »

OFT drops bank charges challenge

The Office of Fair Trading (OFT) have dropped their challenge to the banks, regarding their overdraft fees. I am personally disgusted at this! The new supreme court ruled in favour of the banks (against all expectations and two previous rulings by the… more »

BT charges/bills are rising without notice!

British Telecom charges have magically increased without any notice what so ever! Unlimited weekend plan (inc. calling plan) last quarter £32.60 - this quarter it has  increased to £37.50 Equipment rental charge last quarter £3.80 - this quarter it… more »

easyjet customer service

An absolute classic on BBC news this snowy morning. Interviewing a lady at Gatwick airport, the lady informs the watching world, "On the whole, the airlines are handling the situation of delays and cancellations very well. The one airline that appears… more »

70s Britain v 2009 - selling records

With the end of Y factor (I will not promote its real title) last night, the stark contrast with selling records is clear. Back in the 1970s, music was marketed in more or less the same way as today, kids shows would have "pop stars" appearing, promoted… more »