A frugal life is an easy life!

Abbey's online banking system has failed now for more than four days.
I cannot log on, cannot get a balance, cannot move money, pay bills online, etc.

There are no notices at all on the abbey website, telling customers what is going on, when it will be repaired, if it is linked to security, nothing. The contact screen just says "Telephone abbey on...."

Of course, not only will waiting times be ages on the phone, but every call abbey get is charged to the customer. Not good for your customers is it Abbey!